Hotels that stop operating by hand.
Without touching the PMS.
A hotel runs seven processes that lean on each other: bookings, pre-stay, reception, housekeeping, F&B, post-stay and management. When one jams, the one next to it pays for it. We look at the whole operation, measure where the time goes and improve that stretch — without changing your PMS and without moving the rest.
How your hotel operates with FlujoAI
From the guest to the PMS without reception copying a single data point
Before you grow the team,
look at how much unnecessary work your operation carries.
Your reception spends hours a week on work that shouldn't exist: copying guest data into the PMS and police report, replying to reviews on Google, Booking and TripAdvisor one by one, rewriting the same pre-stay email in three languages, giving arrival instructions for the tenth time. Meanwhile, management still opens the PMS every Monday to figure out what happened on the weekend. Some of that work doesn't need to be shared out better: it needs to disappear.
✗ How most hotels operate
- ✗ Reception copies guest data into the PMS and police report
- ✗ Dozens of reviews per month unanswered (or replied late)
- ✗ Generic pre-stay emails in a single language
- ✗ Booking, web and WhatsApp queries scattered across channels
- ✗ KPIs (ADR, RevPAR, occupancy) reviewed manually every Monday
- ✗ View per hotel, not per group — every PMS isolated
✓ How they operate after transformation
- ✓ Traveler reports generated automatically from the PMS
- ✓ AI-drafted personalised review responses, human approval
- ✓ Multilingual pre-stay messaging tailored to stay type and channel
- ✓ Unified inbox: Booking, web, WhatsApp, OTAs
- ✓ Weekly KPIs (ADR · RevPAR · occupancy) by email/Telegram with AI analysis
- ✓ Cross-hotel dashboard for small groups · each PMS stays intact
What we transform exactly
Concrete systems on n8n + AI, integrated with the PMS and channel manager you already use.
AI review responses (Google · Booking · TripAdvisor)
Automatic reading of every new review, generation of a personalised draft response in the review language, and human approval before publishing. Reception stops writing the same answer thirty times.
Multilingual pre-stay messaging
Message to the guest X days before check-in in their language with useful info (how to get there, parking, schedules, recommendations, upsells). Adapted to stay type, booking channel and whether it is a returning guest.
Weekly KPI report (ADR · RevPAR · occupancy)
Email/Telegram every Monday to management with occupancy, ADR, RevPAR, channel mix, no-shows and an AI-drafted executive analysis. The director stops opening the PMS to understand the business.
Automatic traveler reports
Automatic generation of the police/Guardia Civil report from the PMS, with data validation before submission. Reception stops copying passports at 3 a.m.
Unified inbox Booking · web · WhatsApp · OTAs
Queries from any channel in a single queue, with AI answering frequent questions (schedules, parking, cancellation policy) and escalating to reception when needed. 24/7.
Cross-hotel dashboard for small groups
Each hotel keeps its PMS, but management sees the whole: occupancy per property, consolidated ADR, under-utilisation alerts, comparison across hotels — without touching the daily operation of any reception.
What an operational transformation looks like
Four phases, and you start with one process — not the whole hotel. No open-ended contracts, no vague promises, no projects that drag on for a year.
Maybe the bottleneck is at reception. Maybe in pre-arrival communication. Maybe in how housekeeping and reception coordinate. First we identify it, and we start there. If it works, we move on to the next one.
Refundable audit
We analyse your actual operation: reception, PMS, channel manager, OTAs, reviews, guest communication and reporting. We deliver a written diagnosis with what to transform first and how much you will recover. From €490, fully refundable if you hire us within 30 days.
System design
We design the architecture: what the AI decides, what n8n does, how it integrates with your PMS and channel manager, where a human signs off. We review it with you before touching anything.
Implementation
We build, connect and deploy. In phases: first what hurts most (unanswered reviews, manual reports, generic pre-stays), then the rest. Results from the first phase.
Monthly maintenance
We don't hand you a system and disappear. 24/7 monitoring, adjustments, improvements and new workflows as the hotel evolves (high/low season, new channels, opening of a new property).
What we aim to achieve with you
In hospitality, industry benchmarks point to meaningful impact on reputation management, reception efficiency and KPI visibility when serious automation is applied. We quantify it against your real situation in the audit.
Reputation and reviews
Systematic response to every review in its language, with AI-drafted reply and human approval. Better review management correlates with better OTA ranking and stronger direct demand.
Reception hours
Automatic traveler reports, multilingual pre-stays generated and Booking/web queries orchestrated. Reception stops copying data and goes back to the guest in front of them.
Operational visibility
Weekly KPIs (ADR · RevPAR · occupancy · channel mix) delivered to management every Monday with AI analysis. Decisions based on data, not intuition or memory.
We do not use showcase metrics. We quantify the impact against your real operation in the audit, with the calculation logic in writing.
How it looks by hotel type
Three examples of how it would look in different profiles. Capabilities we design — not real clients we can publish yet.
Boutique hotel · 15-40 rooms
Focus on guest experience and reputation. Multilingual pre-stay with a discreet upsell, AI response to every review, automatic traveler reports. The small reception team stops copying and goes back to direct guest contact.
- Multilingual pre-stay + upsell
- AI response to reviews
- Automatic traveler reports
- Unified Booking + web inbox
Small chain · 2-15 properties
Each hotel keeps its PMS and its reception. HQ sees the whole: consolidated occupancy, comparative ADR across hotels, under-utilisation alerts, weekly RevPAR by property. Pricing and staffing decisions based on data, not intuition.
- Cross-hotel real-time dashboard
- Comparative KPIs across properties
- Under-utilisation alerts
- Weekly report to management
Urban hotel with F&B
Operation with several services (rooms + restaurant + events). Automatic messaging that coordinates the guest schedule (table booked, luggage arrival, express check-out), multi-channel reviews (hotel + restaurant), KPIs separated by line of business.
- Rooms + F&B coordination
- Multi-channel reviews
- KPIs per line of business
- Transactional guest messaging
Three slots.
Terms we will not repeat.
We are opening three slots on founder terms for projects we can document and publish. In exchange for telling that story — with your permission and your review first — you get a price and a level of support reserved for these three slots.
Founder Pack · 3 slots
€1,950 one-off
Includes
- The full operational audit — included in the pack, not billed separately
- Phase 1 implementation: the system that hurts most in your operation, as defined in that audit
- The first two months of maintenance
From the third month, maintenance from €290/month, no lock-in.
What we ask in return
That you let us publish your case once the system is running, with your permission and your review first. That is the whole deal: founder terms in exchange for a case we can show.
Three slots. Once they are taken, we pull this offer.
- Direct access to the team, no middlemen
- Close hands-on support throughout Phase 1
- Your case documented and published, always with your permission
This isn't automation.
It's real hospitality operational transformation.
Hotels coming from prior attempts with "AI solutions" usually end up with chatbots that are glorified contact forms and isolated workflows that break at the first season change. What we design here is something else: real branching by booking channel, guest type and language; deep integration with your PMS and channel manager; human validation where the cost of getting it wrong (a traveler report, a sensitive review reply) is high. We don't connect loose tools: we improve the stretch of the operation that is costing you most today, and the rest of the hotel keeps running as it does until you decide to continue.
A real diagnosis.
Written. Signed. And refundable.
We analyse your hotel's operation and deliver in writing what to transform first, how many hours reception recovers, and the impact on operational efficiency, reputation and direct conversion. This is not a sales call. It's real work.
↺ If you hire us within the following 30 days, we deduct 100% of the amount from the project.
Small hotel
€490
refundable
Mid-size hotel
€790
refundable
Group / chain
€1,200
refundable
What we deliver
- Hotel-specific operational questionnaire (PMS, OTAs, channel manager, F&B if applicable)
- Written diagnosis of bottlenecks and wasted reception hours
- Map of automatable processes prioritised by impact on reputation, efficiency and direct conversion
- Recommended technical architecture (n8n + AI + integration with your PMS)
- Realistic estimate of recoverable operational load and better-managed reviews/leads
- Phased roadmap with concrete timelines
- Fixed-price quote, no surprises
- 45-minute session to present it and answer questions
- Independent hotels and small chains receive tailored versions adapted to their operational level.
Request your audit slot
Limited slots · Response in under 24h
Frequently asked questions
Which PMS and hotel tools do you work with?
With the leading ones in the Spanish market: Mews, Cloudbeds, Opera (Oracle Hospitality), Noovy, Tesipro, Apaleo, Mister Plan, RoomCloud and similar. Channel managers like SiteMinder, RateGain, Yieldplanet. And everything common: Booking, Expedia, Google Hotel Ads, WhatsApp Business API, Google Workspace, Microsoft 365. If your system is closed or old, we evaluate it in the audit.
How long does implementation take?
Phase 1 — the system that hurts most — goes live in 2–3 weeks from the moment we have access to your PMS and channel manager. That detail matters: it is usually the bottleneck, and we will not sell you a deadline that depends on something outside our control. If the system needs many integrations or complex validations it can stretch to 5–6 weeks, and we tell you that in the audit, not afterwards. Later phases follow on, each with its own fixed timeline.
Do I need an in-house technical team?
No. We handle everything: design, implementation, integrations and maintenance. Your team only needs a few days at the start to give us access to the systems and explain how the hotel operates internally.
How much does it cost?
It depends on scope. A first implementation phase starts from €6,000, depending on the workflows and integrations. Monthly maintenance is subscription-based from €290/month, no commitment. The initial audit from €490 is deducted in full from the project if you hire us within 30 days. And if you are among the founder programme, there is the Founder Pack: a €1,950 one-off with the full audit, Phase 1 and two months of maintenance included, in exchange for being able to publish your case.
Why do you charge for the audit when others give it for free?
Because ours isn't a 30-minute call. It's real analysis of your hotel operation, a written diagnosis, and a roadmap with a fixed-price quote. The document is yours even if you don't hire us. Charging filters out hotels that aren't serious. So do we.
Is my guest data safe?
Yes. We work with providers that comply with GDPR. Guest data stays in your PMS — we connect it, we do not accumulate it. We sign an NDA if needed. And the automatic generation of the traveler report (Police/Guardia Civil) is designed to comply with current hospitality regulations without skipping validations.
How does this affect our relationship with Booking, Expedia and other OTAs?
It doesn't break it — it complements it. We respond to OTA reviews without breaking their rules; we integrate with the channel manager so availability stays in sync; and we work to improve your direct bookings without cannibalising what already comes from OTAs.
What happens after implementation?
The system goes live under monthly maintenance. We monitor, adjust and improve. If you open a new hotel or want to add new workflows (events, F&B, loyalty), we incorporate them. We don't disappear after delivery.
The real cost isn't the audit.
It's every unanswered review and every wasted reception hour.
Every week your reception copies data by hand, rewrites the same pre-stay email in three languages or leaves reviews unanswered on Google and Booking is operation that could have been spent on the guest. Multiply that by peak season. The question is no longer whether operational transformation is "worth it" — it's how many more seasons you're going to delay it.
Request my audit slot