Hotels that stop operating by hand.
Without touching the PMS.
A hotel runs on processes that lean on each other: bookings, pre-stay, reception, housekeeping, F&B, post-stay and management. When one jams, the one next to it pays for it. We look at the whole operation, measure where the time goes and improve that stretch: we design it, we build it and we leave it running, with the PMS and the team you already have.
How your hotel operates with FlujoAI
From the guest to the PMS without reception copying a single data point
Before you grow the team,
look at how much unnecessary work your operation carries.
A good part of what reception does today is not hotel work: it is moving data from one place to another. And it eats up hours every week that should be spent with guests. Some of that work doesn't need to be shared out better: it needs to disappear.
✗ How it works today in most hotels
- ✗ Reception copies guest data into the PMS and police report
- ✗ Dozens of reviews per month unanswered (or replied late)
- ✗ Generic pre-stay emails in a single language
- ✗ Booking, web and WhatsApp queries scattered across channels
- ✗ KPIs (ADR, RevPAR, occupancy) reviewed manually every Monday
- ✗ View per hotel, not per group — every PMS isolated
✓ How it works once the process is properly solved
- ✓ The traveller report comes straight out of the PMS, with nothing retyped
- ✓ No review is left unanswered: the reply arrives drafted and someone approves it
- ✓ Guests get what they need before arriving, in their language, without anyone writing it
- ✓ Every enquiry lands in one place, be it Booking, the website or WhatsApp
- ✓ Management has the hotel numbers on Monday without opening the PMS
- ✓ In a group, head office sees the whole while each hotel keeps its PMS intact
Where the improvement usually is
These are areas of hotel operations where there is almost always room, not a menu of services bought separately. Which one comes first is decided by what we see in your hotel.
Reputation: no review left to whoever finds a spare moment
Answering reviews on Google, Booking and TripAdvisor is work that always gets postponed, and the hotel pays for it in ranking and in direct bookings. We redesign that process so every review arrives with the reply already drafted in its own language and a person only has to read it and approve it.
Before arrival: so the guest never has to ask
A good share of what reaches reception is the same handful of questions: how to get there, where to park, when can I check in. We design the pre-arrival communication so the guest gets that before they need it, in their language and according to the stay they booked.
Management: knowing how the hotel is doing without going to look
When Monday starts by opening the PMS to work out what happened over the weekend, some decisions arrive late. We make occupancy, ADR, RevPAR, channel mix and no-shows arrive on their own, already read, so the time goes into deciding rather than collecting.
Traveller report: an obligation that does not need a person
The data is already in the PMS and someone types it again, often in the middle of the night. It is mandatory, repetitive work with a fine attached if it goes wrong: exactly the kind of task a person should not be doing. We build it with validation before submission.
Service: one queue, wherever the guest comes from
Today the same conversation can sit in Booking, on the website and in WhatsApp, and reception jumps between screens with someone standing in front of them. We unify it and let the usual questions resolve themselves; what reaches the team is what needs judgement.
Several properties: seeing the group without touching each hotel
In a small group every hotel has its own PMS and its own way of working, which means nothing is visible from above until month end. That view can be consolidated without changing the daily life of any reception: each hotel carries on and head office stops chasing data.
Everything happening at your hotel, one question away
The manager, reception, housekeeping and the owner ask from their phone, by text or with a voice note, and the hotel answers with the figures of that moment. No PMS to open, no Monday spreadsheet to wait for and nothing to install: it works in Claude, in ChatGPT or in a Telegram or WhatsApp chat. Anything that has to reach a guest or go public is approved by a person.
An ordinary Tuesday
- 08:50 The manager, on the way in
"How is the hotel doing today?"
280 arrivals and 250 departures; 620 rooms ready; 3 reviews unanswered, the worst a 1-star; 16 open maintenance issues. With the hotel time.
- 10:15 Reception
"Who arrives tomorrow without an arrival time?"
The list with name, room and language, and what is missing in each booking.
- 12:30 Housekeeping, by voice
"How many rooms are left to clean?"
Floors and maintenance, nothing else: what is not their role never reaches them.
- 16:00 The manager, from the phone
"Reply to the one-star review"
The reply, drafted in the language of the review, arrives in full on the phone. It is approved by replying "approve" and a number. It is never published on its own.
- 19:40 The owner, from home
"How much did we bill today and at what margin?"
Revenue by department, GOP and the seven-day forecast. Without bothering anyone at the hotel.
It never makes up a figure
Every number comes from a query to the hotel. If a source does not answer, it says so.
Nothing goes out unsigned
Reviews, messages and tickets wait for an "approve". It is never done twice.
Each role sees its part
Seven roles. What is not theirs never arrives, even if asked by name, and it is logged.
Your guests are not stored
Names pass through the answer and stay on your screen.
Measured on 27 October 2026 with the test hotel. At your hotel it connects to your PMS and your systems during setup.
What you can ask, by process
The day in one view, occupancy, ADR and RevPAR for the week, the daily P&L in USALI format and the comparison if you run several hotels.
Which reviews are unanswered and the reply to each one, drafted in its language and pending your approval.
Who is arriving and the guest message with what the hotel has approved: directions, parking, opening hours.
Floors, open and critical issues, resolution times, and opening a ticket by voice.
What guests asked overnight and is waiting for the team.
Which hotel is falling behind this week, with the lowest RevPAR flagged.
With a test hotel and data marked as simulated. You ask, you approve from your phone, and nothing at your hotel is touched.
How we work with you
Four phases, and you start with one process — not the whole hotel. Reception carries on exactly as before meanwhile. No open-ended contracts, no vague promises, no projects that drag on for a year.
Maybe the bottleneck is at reception. Maybe in pre-arrival communication. Maybe in how housekeeping and reception coordinate. First we identify it, and we start there. If it works, we move on to the next one.
Refundable audit
We analyse your actual operation: reception, PMS, channel manager, OTAs, reviews, guest communication and reporting. You come away with the process worth starting with, and why. From €490, fully refundable if you hire us within 30 days.
System design
First we get that process measured exactly as it stands today: that is the starting point. With it in front of us we design how it should work, on your PMS and channel manager, and decide where a person still signs off. We review it with you before touching anything.
Implementation
We build, connect and go live. In phases: first what hurts most, and the rest of the hotel keeps running exactly as it does until you decide to continue. Results from the first phase.
Monthly maintenance
We don't hand you a system and disappear. We measure the process again to see what actually changed, and from there we monitor, adjust and improve as the hotel evolves: high and low season, new channels, one more property.
What we aim to achieve with you
No percentages borrowed from another hotel here. We know where the improvement usually shows up — reputation, reception hours and visibility for management; how much, in your case, comes from measuring the process before touching it and measuring it again afterwards.
Reputation and reviews
Every review answered in its own language, without depending on someone finding the time. Better review management correlates with better OTA ranking and stronger direct demand.
Reception hours
Reception stops copying data and answering the same thing, and goes back to the guest in front of them. In a small team it is the first thing you notice.
Operational visibility
Decisions made with this week's data in front of you, not with what someone remembers about the weekend.
Before and after are compared over the same time of year: in hospitality, July against November proves nothing. The figure comes from your hotel, with its calculation logic in writing.
How it looks by hotel type
Where a hotel jams, depending on its profile. Scenarios we design, not real clients we can publish yet.
Boutique hotel · 15-40 rooms
Experience and reputation are what sells here, but the reception team is small by definition: every hour spent typing or writing the same reply is an hour without a guest. The jam is almost always at the desk.
- A desk run by one or two people
- Reputation as the main sales channel
- Upselling before arrival
- The traveller report left for the night shift
Small chain · 2-15 properties
With several properties, pricing and staffing decisions are made on month-old data, because pulling every hotel's numbers together is somebody's job. That is usually where the biggest margin is: head office deciding on what is happening this week.
- Pricing and staffing on this week's data
- Hotels comparable with each other
- ADR and RevPAR per property
- Alerts when one falls behind
Urban hotel with F&B
When there are rooms, a restaurant and events, the guest is the same but the systems do not talk to each other: the table, the luggage arrival and the check-out live in different places and someone has to cross the information by hand. That is often where there is more room than at reception itself.
- Rooms and F&B coordinated
- Reviews for both sides of the business
- Numbers split by line of business
- The guest never repeats the same thing twice
Three slots.
Terms we will not repeat.
We are opening three slots on founder terms for projects we can document and publish. In exchange for telling that story — with your permission and your review first — you get a price and a level of support reserved for these three slots.
Founder Pack · 3 slots
€1,950 one-off
Includes
- The full operational audit — included in the pack, not billed separately
- Phase 1 implementation: the process that hurts most in your operation, the one that comes out of that audit
- The first two months of maintenance
From the third month, maintenance from €290/month, no lock-in.
What we ask in return
That you let us publish your case once the system is running, after you have read and approved it. That is the whole deal: founder terms in exchange for a case we can show.
Three slots. Once they are taken, we pull this offer.
- Direct access to the team, no middlemen
- Close hands-on support throughout Phase 1
- Your case documented and published, always with your permission
Your PMS stays. Your team stays.
What changes is how the operation runs.
We are not asking you to change your PMS or your channel manager, or to have reception learn a new program. We improve the stretch that is costing you most today, with a person validating wherever a mistake is expensive — a traveller report, a sensitive review reply. The rest, whenever you decide.
A real diagnosis.
Written. Signed. And refundable.
We analyse how your hotel's operation works today and deliver in writing which process is worth improving first, how much work it takes today and what can be expected in reception hours, reputation and direct bookings. This is not a sales call. It's real work.
↺ If you hire us within the following 30 days, we deduct 100% of the amount from the project.
Small hotel
€490
refundable
Mid-size hotel
€790
refundable
Group / chain
€1,200
refundable
What we deliver
- A walk through the hotel's real operation: PMS, OTAs, channel manager and F&B if applicable
- Written diagnosis of where the work jams and which reception hours go without adding anything
- Processes ranked by what is at stake in reputation, hours and direct bookings
- The Baseline of the chosen process, with today's numbers
- What can be expected from the improvement, with the calculation logic visible
- How the redesigned process would work and which of your systems it leans on
- Phased plan with concrete timelines and a fixed-price quote
- 45-minute session to present it and answer questions
- Independent hotels and small chains receive tailored versions adapted to their operational level.
Request your audit slot
Limited slots · Response in under 24h
Frequently asked questions
Which PMS and hotel tools do you work with?
With the leading ones in the Spanish market: Mews, Cloudbeds, Opera (Oracle Hospitality), Noovy, Tesipro, Apaleo, Mister Plan, RoomCloud and similar. Channel managers like SiteMinder, RateGain, Yieldplanet. And everything common: Booking, Expedia, Google Hotel Ads, WhatsApp Business API, Google Workspace, Microsoft 365. If your system is closed or old, we evaluate it in the audit.
How long does implementation take?
Phase 1 — the process that hurts most — goes live in 2–3 weeks from the moment we have access to your PMS and channel manager. That detail matters: it is usually the bottleneck, and we will not sell you a deadline that depends on something outside our control. If the system needs many integrations or complex validations it can stretch to 5–6 weeks, and we tell you that in the audit, not afterwards. Later phases follow on, each with its own fixed timeline.
Do I need an in-house technical team?
No. We handle everything: design, implementation, integrations and maintenance. Your team only needs a few days at the start to give us access to the systems and explain how the hotel operates internally.
How much does it cost?
It depends on scope. A first implementation phase starts from €6,000, depending on the process and the integrations involved. Monthly maintenance is subscription-based from €290/month, no commitment. The initial audit from €490 is deducted in full from the project if you hire us within 30 days. And while any of the 3 slots remain, there's the Founder Pack: a €1,950 one-off with the full audit, Phase 1 and two months of maintenance included, in exchange for being able to publish your case.
Why do you charge for the audit when others give it for free?
Because ours isn't a 30-minute call. It's real analysis of your hotel operation, a written diagnosis, and a roadmap with a fixed-price quote. The document is yours even if you don't hire us. Charging filters out hotels that aren't serious. So do we.
Is my guest data safe?
Yes. We work with providers that comply with GDPR. Guest data stays in your PMS — we connect it, we do not accumulate it. We sign an NDA if needed. And the automatic generation of the traveler report (Police/Guardia Civil) is designed to comply with current hospitality regulations without skipping validations.
How does this affect our relationship with Booking, Expedia and other OTAs?
It doesn't break it — it complements it. We respond to OTA reviews without breaking their rules; we integrate with the channel manager so availability stays in sync; and we work to improve your direct bookings without cannibalising what already comes from OTAs.
What happens after implementation?
The system goes live under monthly maintenance. We monitor, adjust and improve. If you open a new hotel or want to improve another process (events, F&B, loyalty), we take it on. We don't disappear after delivery.
The real cost isn't the audit.
It's every unanswered review and every wasted reception hour.
Every week your reception copies data by hand, rewrites the same pre-stay email in three languages or leaves reviews unanswered on Google and Booking is operation that could have been spent on the guest. Multiply that by peak season. The question is no longer whether operational transformation is "worth it" — it's how many more seasons you're going to delay it.
Request my audit slot